Elements and Performance Criteria
- Implement customer service standards.
- Identify workplace customer service standards.
- Communicate workplace customer service standards to team members.
- Monitor implementation of customer service standards according to workplace policies and procedures.
- Identify deficiencies in service provision and take corrective action according to workplace policies and procedures.
- Provide feedback on quality of service provision to team members and management according to workplace policies and procedures.
- Implement workplace policy regarding client complaints.
- Communicate with management.